Manager, Executive Programs, Councils

New York, NY
04-30-2019
New York, NY
Depends on Experience  Annual
Full Time
35

About The Conference Board

Founded in 1916, The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges. 

We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.

Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.


The Conference Board invites all interested and qualified candidates to apply for employment opportunities. If you are an individual with a disability in need of assistance with our online application system and would like to request a reasonable accommodation,  please email us at Doreen Massaroni at Doreen.massaroni@tcb.org or call at 212-339-0237. Please indicate your full name, contact information and the specific accommodation needed.

 

Position Summary

The Conference Board is a member-driven think tank that delivers trusted insights for what’s ahead. Founded in 1916, our mission is to help leaders navigate the big issues facing business and better serve society.  

Managers of Executive Programs (MEP) are critical to maintain and grow the high-quality executive networks that have been the cornerstone of The Conference Board for over 100 years. Each MEP works with 4-6 Councils in a particular Center (Marketing & Communications; Environmental, Social & Governance; Economy Strategy & Finance; or Human Capital). Each is a member of a larger team supporting the Council Member experience; including, Program Directors (who are subject matter experts responsible for leading the intellectual direction of a Council), Logistics, and Development. 

MEPs come from a variety of backgrounds and go onto many different careers. Some have continued in the MEP role for several years, others have grown within the organization, and others have gone on to roles in business development, event planning, higher education, human resources, communications, and in some cases, leadership roles at other think tanks. 

Target Profile 

You are a “yes, and…” type of person. You are happy to roll up your sleeves and dive in on all tasks required to provide stellar customer service to our membersYou are an excellent communicator and comfortable working with high-level executives. You are cool under pressure and are excited about the opportunity to travel domestically and potentially internationally to execute in-person meetings at our members’ headquarters. You thrive working in a fast-paced environment and handle challenges with ease. You are an out-of-the box thinker striving to improve operations and try new things. You love the idea that your organization and networking skills could contribute to more effective businesses and better serve society. Most of all, you have a thirst for knowledge and are a life-long learner. 

Responsibilities 

  • Serve as the trusted point of contact for a portfolio of Council members and proactively ensure that each member is engaged and participating in Council programs (in-person meetings, webcasts, benchmarking opportunities) to achieve an annual retention goal. 

  • Deliver a world-class experience by executing flawless Council meetings within budget parameters. This includes managing onsite logistics, as well as, communications throughout the agenda planning process. 

  • Lead the membership processes for members from onboarding through renewal. 

  • Collaborate with other TCB colleagues to ensure that we are leveraging all the organization on behalf of the member. 

  • Analyze evaluation data from Council meetings, and proactively collaborate with stakeholders to improve the member experience. 

Principal Activities 

Relationship Management  

  • Serve as primary person to build and develop trusted, long-term relationships with ~150 senior executives from large organizations. 

  • Identify, track, report and execute actions related to member engagement.  

  • Understand industrycompany, and individual needs of members to identify new opportunities for Council activities and engagement.  

  • Execute meaningful engagement tactics/strategies with Council members and proactively manage members at risk of cancellation. 

Meeting Planning/Event Management  

  • Partner with Program Directors and Logistics Team to develop, manage and execute up to 18 Council meetings per year.  

  •  Ensure that while on site at each meeting, the venue, food and beverage, transportation and audio-visual needs of each member are met through excellent customer service.   

  • Monitor event performance objectives, recognizing areas for internal improvement, and developing/implementing strategies to enhance the member experience. 

  • Manage a budget of approximately $100K and provide monthly forecasts 

Operations  

  • Prepare and submit expense reports.  

  • Maintain accurate and timely records of member engagement in CRM database.  

  • Collaborate with members of other departments to administer membership activities, operational and budgetary elements to improve the value of membership across all Councils    

Preferred Qualifications and Experience 

  • Bachelor’s degree required with minimum of 2-5 years’ business experience; event management and/or program management experience preferred. 

  • Excellent communication skills.  

  • Successful track record in account management and business relationship development, including proven ability to engage with business leaders at the senior executive and C-Suite levels. 

  • Time management, organization, attention to detail and prioritization skills are a must. 

  • Ability to juggle multiple tasks and competing deadlines.  

  • Able and willing to travel 25% of the time.