Manager, Executive Programmes

Brussels, Belgium
553/European Councils
10-28-2020
Belgium, Brussels
Depends on Experience  Annual
Full Time

About The Conference Board

Founded in 1916, The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges. 

We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.

Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.


What it’s like to work here:

While it’s serious work to operate a global business think tank, it’s also fulfilling — and fun! Our people enjoy what they do and know their ideas matter. 

We encourage everyone to take personal ownership for outcomes: we collaborate, share a purpose and commit to each other and to our Members. It’s all about doing our very best - which means we succeed as our Members succeed - together we improve society.


The Conference Board invites all interested and qualified candidates to apply for employment opportunities. If you are an individual with a disability in need of assistance with our online application system and would like to request a reasonable accommodation,  please email Alana Trimmier at Alana.Trimmier@conference-board.org or call at 212-339-0324. Please indicate your full name, contact information and the specific accommodation needed.

 

Position Summary:

The Manager, Executive Programs, Councils is responsible for relationship management and membership retention ensuring that all council members who engage with any of TCB's products and services have a world-class experience. The manager will collaborate closely with multiple departments within the organization to represent the council and council member point of view. This person will be a true advocate for our members in solving their business issues and providing necessary input to enhance and keep relevant our products and services. The manager will be an instrumental part of the council team in helping to drive higher usage of our products and services and increasing the retention rate of the council membership base.

Responsibilities:

Deliver Value to Members:

  • Along with the Council Director serve as the trusted point of contact for a portfolio of council members and councils.
  • Attend all council meetings and virtual sessions.
  • Proactively engage each member to ensure that TCB products and services are being leveraged to maximize the value of each council seat and to meet the Council Member’s ROI.
  • Create a sense of community within each council, connecting members to each other and to the wider network. Maintain council web pages.
  • Facilitate cross-council outreach and benchmarking.
  • Identify key areas of member interest/pain points and partner with Council Director to address those areas.
  • Actively advocate for member interests in team meetings.
  • Analyze evaluation data from council meetings, and proactively collaborate with stakeholders to improve the member experience.
  • Ensure that initiatives and requests generating from an assigned council are acted upon, for example: special requests from council meetings such as book list, research, benchmarking survey etc.
  • Report new member-facing issues/wants to the appropriate team at TCB.
  • Council Agenda content: ensure flow, content and peer dialogue is in line with TCB agenda standard.

Retention:

  • Onboard, engage and build a relationship with each member in your portfolio.
  • Know and understand a need for each member in your portfolio.
  • Achieve annual retention goal, satisfaction and attendance KPIs. Track and report KPIs.
  • Keep key stakeholders informed of member activity.

Operations:

  • Partner and collaborate with Council Director to ensure agenda preparation, on time communications and meeting highlights contain actionable insights (enhanced note-taking, and debriefing after each meeting).
  • Coordinating with logistics manager to ensure meeting practicalities are consistent and within budget.
  • Preparation of event with venue contact and preparation of materials.
  • On-site execution of events.
  • Ensure meeting evaluation feedback is addressed, and incorporated into future meeting planning.
  • Regularly review and act in accordance with the at-risk member process.
  • Coordinating with finance to ensure timely and accurate council membership renewals.
  • Monthly financial reporting including meeting budget.
  • Meet all internal and external deadlines.
  • Serve on special project teams when needed.

Essential Functions:

  • Deliver Value to Members
  • Retain members
  • Operations

Knowledge and Skills:

  • Strong oral and written communication skills – comfortably interacting with senior executives in a global environment.
  • Quick learner, able to multi-task and stay focused Ability to analyze with strong problem-solving strategic thinking skills.
  • Positive attitude, strong work ethic, and team player mentality.
  • Ability to work cooperatively with various internal and external stakeholders.
  • Outstanding organizational and time management skills with attention to detail.
  • Effectively work and think independently.
  • Ability to prioritize multiple projects based on changing requirements.
  • Effective communicate throughout all levels of the organization.
  • Handle adverse and unexpected situations in a composed and professional manner.
  • Adaptable and able to initiate change in a fast pace & agile environment.
  • Travel 50% of the time, post-covid.

Education and Experience Requirements:

  • Bachelor's degree required
  • Minimum of 5-7 years business experience
  • Working knowledge of MS Office