US Councils Associate

New York, NY
950/Councils
08/25/2021
New York, NY
Depends on Experience  Annual

About The Conference Board

Founded in 1916, The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges. 

We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.

Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.


What it’s like to work here:

While it’s serious work to operate a global business think tank, it’s also fulfilling — and fun! Our people enjoy what they do and know their ideas matter. 

We encourage everyone to take personal ownership for outcomes: we collaborate, share a purpose and commit to each other and to our Members. It’s all about doing our very best - which means we succeed as our Members succeed - together we improve society.


The Conference Board invites all interested and qualified candidates to apply for employment opportunities. If you are an individual with a disability in need of assistance with our online application system and would like to request a reasonable accommodation,  please email Alana Trimmier at Alana.Trimmier@conference-board.org or call at 212-339-0324. Please indicate your full name, contact information and the specific accommodation needed.

 

Position Summary                                                      

This role within the U.S. Executive Programs team helps to ensure that the US Councils business is well equipped to serve internal business needs and deliver consistently high-quality service to Members.

At the direction of the Associate Director, Systems & Operations, the Associate supports our peer networking Councils business by maintaining various administrative systems.  These systems include but are not limited to CRM and other customer tracking, expense forecasting and management, intranet and Community platform maintenance, digital meeting support, and meeting logistics support.

This individual reflects The Conference Board values in their daily behavior helping to build an atmosphere of curiosity, excellence and engagement that matches the quality experience that our Members expect and deserve.

Reporting Relationship

Reports to the Associate Director, US Councils Systems & Operations

Principal Direct Activities

Key responsibilities include but are not limited to support for the following items:  

  • Collects information from other Council team members and compiles/manages it for input to a central system or for use by another group (e.g., Finance)
  • Serves as a conduit between the Councils team and other departments to support centralized processes (e.g., AR, forecasting, meeting logistics, venue and transportation management, etc.)
  • Coordinates and maintains various tracking systems (e.g., CRM, Member survey, online Communities)
  • Works with the Digital Media team to ensure a high-quality experience for remote meeting attendees
  • Collects and reports data around adoption
  • Assists Associate Director Systems & Operations with special projects throughout the year
  • Provides back-up support to other teams within our Executive Programs group as needed

We have two Councils Associate position openings; and though the role will require flexibility in performing various tasks, some duties will be divided as follows:

  • One position will have more responsibilities focused on meeting logistics such as sourcing restaurants, negotiating pricing, choosing menus, booking cultural excursions and booking transportation using information provided by the Managers, Executive Programs
  • One position will have more responsibilities focused on virtual audience support like tackling tech issues, managing the chat, signaling breaks and being the go-to for Members who are attending hybrid Council meetings virtually

We will concentrate the interview process on one position based on candidates' experience and interests.

Desired Qualifications and Requirements

  • A minimum of 1 year of experience supporting an office or business preferred
  • Proficiency with the MS Office suite of products (Outlook, Teams, Word, Excel, PowerPoint)
  • CRM experience preferred
  • Demonstrated project administration skills
  • Service orientation
  • Highly organized and detail-oriented
  • Strong written and verbal communication skills
  • Strong time management skills, able to prioritize and balance competing demands
  • Keen eye toward operational efficiency
  • Passion for process improvement
  • University degree 

Growth Opportunity

The US Councils Associate will be a critical member of the Councils team and key to delivering on the team's goals.  Individuals who are motivated by a dynamic and fast-paced work environment, are energized by creatively problem solving, and prefer a team-oriented approach would enjoy working in this position and team.  This role will provide the opportunity for continuous learning about the Councils business as well as activities ongoing in other groups through cross-functional interactions.  The Councils team works hard to deliver on their initiatives, but they also have fun along the way- Join our team! 

Internal candidates should first contact Alana Trimmier at alana.trimmier@conference-board.org.