Member Engagement Associate

Arlington, VA
02-08-2019
Arlington, VA
Depends on Experience 
Full Time

About The Conference Board

Founded in 1916, The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges. 

We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.

Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.

Principal Direct Activities:

 

  • Provides direct support for member contacts requiring help with tcb.org access, downloads, conference registrations or material and other day-to-day needs.
  • Prepares member Utilization Reports and other member requested collateral.
  • Prepares situation specific marketing materials, presentations, social media and other collateral needed for member engagement/upsell activities.
  • Maintains and manages systems that track member activity and utilization (“push” and “pull”)
  • Supports the DCE to maintain and manage systems for forecasting, billing and AR.
  • Supports delivery of and member feedback from Expert Briefings by coordinating with The Conference Board and the member Facility, Media, IT, Sales Enablement and Research teams.
  • Coordinates with Center team to ensure a high-quality member experience during all sales and delivery interactions.

 

Desired Qualifications:

 

  • Strong project administration skills
  • Strong time management and organizational skills –able to multi task
  • Strong ability to collaborate within TCB and with member contacts
  • Strong service orientation
  • Minimum 2 years of related experience.
  • Bachelor’s Degree required.