Member Engagement Associate

New York, NY
Marketing Communications Center
01-25-2021
New York, NY
Depends on Experience  Annual

About The Conference Board

Founded in 1916, The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges. 

We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.

Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.


What it’s like to work here:

While it’s serious work to operate a global business think tank, it’s also fulfilling — and fun! Our people enjoy what they do and know their ideas matter. 

We encourage everyone to take personal ownership for outcomes: we collaborate, share a purpose and commit to each other and to our Members. It’s all about doing our very best - which means we succeed as our Members succeed - together we improve society.


The Conference Board invites all interested and qualified candidates to apply for employment opportunities. If you are an individual with a disability in need of assistance with our online application system and would like to request a reasonable accommodation,  please email Alana Trimmier at Alana.Trimmier@conference-board.org or call at 212-339-0324. Please indicate your full name, contact information and the specific accommodation needed.

 

Position Summary:
 
The Member Engagement Associate (MEA) position is an entry-level, administrative, sales support, engagement, and customer service position.  The primary function of the Member Engagement Associate role is to support and partner with the Member Engagement Director to schedule Center Member meetings, prepare Center Member documentation and to track, engage and grow the Center Members' utilization of the entire portfolio of products within the M&C Center.  The MEA also assists in efforts to achieve the Center's financial targets. This position is in NYC at our Headquarters Office.  Currently Work From Home but normally an in-office position.  There are no relocation costs covered.
 
Responsibilities:
 
Supports Member Engagement Director (MED) in managing and engaging all M&C Center Members.  Includes:  outreach, renewals, follow-ups, forecasting and retention.
Finds and researches prospective executives within the Communications, Consumer Dynamics and Marketing functional areas within M&C Center Members to reach out to, schedule meetings and participate in conversations with these executives to share the Center's resources including key insights from our research, webcasts and other content.
Supports MED by developing, executing and maintaining a member engagement cadence for each M&C Center Member to increase awareness of the Center's resources and build a deeper relationship with Center Executives (CE).
Performs necessary follow-ups for M&C Center Members in a timely and accurate fashion after meetings and e-mail requests.  
Regularly updates, maintains, and manages multiple systems that track member activity and utilization.
Updates all membership engagement documents.  Prepares member Utilization Reports and other member requested collateral.  Prepares situation specific marketing materials, presentations, and other collateral needed for member engagement/upsell activities.
Provides direct support for member contacts requiring help with website access, downloads, conference registrations or material and other day-to-day needs.
 
Essential Skills:
 
Strategic, analytical thinkers and results-oriented team players with a customer service mentality.
Ability to be self-motivated and proactive with minimal supervision.
Strong organizational skills with the ability to connect with business professionals at all levels.
Excellent communication skills (verbal and written), ability to multi-task and follow-up.
Proficient in Microsoft Office Suite:  Outlook, Word, Excel, Publisher, PowerPoint and Teams.
Ability to quickly learn other software tools i.e. Smartsheets.
 
Education and Experience Requirements:
 
 Completed Bachelor's degree 
Two years relevant experience
Project management and administration skills
Strong time management and organizational skills –able to multi-task
Ability to collaborate within TCB and with member contacts
Customer service oriented
• New York City area required - no relocation package; start date immediately.
 
 
Any internal candidate must first contact Alana Trimmier in Human Resources at alana.trimmier@conference-board.org.