Position Summary:
The Member Engagement Associate (MEA) position is an entry-level, administrative, sales support, engagement, and customer service position. The primary function of the Member Engagement Associate role is to support and partner with the Member Engagement Director to schedule Center Member meetings, prepare Center Member documentation and to track, engage and grow the Center Members' utilization of the entire portfolio of products within the M&C Center. The MEA also assists in efforts to achieve the Center's financial targets. This position is in NYC at our Headquarters Office. Currently Work From Home but normally an in-office position. There are no relocation costs covered.
Responsibilities:
• Supports Member Engagement Director (MED) in managing and engaging all M&C Center Members. Includes: outreach, renewals, follow-ups, forecasting and retention.
• Finds and researches prospective executives within the Communications, Consumer Dynamics and Marketing functional areas within M&C Center Members to reach out to, schedule meetings and participate in conversations with these executives to share the Center's resources including key insights from our research, webcasts and other content.
• Supports MED by developing, executing and maintaining a member engagement cadence for each M&C Center Member to increase awareness of the Center's resources and build a deeper relationship with Center Executives (CE).
• Performs necessary follow-ups for M&C Center Members in a timely and accurate fashion after meetings and e-mail requests.
• Regularly updates, maintains, and manages multiple systems that track member activity and utilization.
• Updates all membership engagement documents. Prepares member Utilization Reports and other member requested collateral. Prepares situation specific marketing materials, presentations, and other collateral needed for member engagement/upsell activities.
• Provides direct support for member contacts requiring help with website access, downloads, conference registrations or material and other day-to-day needs.
Essential Skills:
• Strategic, analytical thinkers and results-oriented team players with a customer service mentality.
• Ability to be self-motivated and proactive with minimal supervision.
• Strong organizational skills with the ability to connect with business professionals at all levels.
• Excellent communication skills (verbal and written), ability to multi-task and follow-up.
• Proficient in Microsoft Office Suite: Outlook, Word, Excel, Publisher, PowerPoint and Teams.
• Ability to quickly learn other software tools i.e. Smartsheets.
Education and Experience Requirements:
• Completed Bachelor's degree
• Two years relevant experience
• Project management and administration skills
• Strong time management and organizational skills –able to multi-task
• Ability to collaborate within TCB and with member contacts
• Customer service oriented
• New York City area required - no relocation package; start date immediately.
Any internal candidate must first contact Alana Trimmier in Human Resources at alana.trimmier@conference-board.org.