Executive Programs Operations Manager

New York, NY
New York, NY
Full Time

About The Conference Board

Founded in 1916, The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges. 

We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.

Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.

What it’s like to work here:

While it’s serious work to operate a global business think tank, it’s also fulfilling — and fun! Our people enjoy what they do and know their ideas matter. 

We encourage everyone to take personal ownership for outcomes: we collaborate, share a purpose and commit to each other and to our Members. It’s all about doing our very best - which means we succeed as our Members succeed - together we improve society.

The Conference Board invites all interested and qualified candidates to apply for employment opportunities. If you are an individual with a disability in need of assistance with our online application system and would like to request a reasonable accommodation,  please email Sarah Baylis at Sarah.Baylis@conference-board.org or call at 212-339-0347. Please indicate your full name, contact information and the specific accommodation needed.

Position Summary:

This role within the U.S. Executive Programs team helps to ensure that the US Councils business is well equipped to serve internal business needs and deliver consistently high-quality service to Members. At the direction of the Director, Executive Programs Operations, this Manager supports our peer networking Councils business by setting up and maintaining various centralized systems that support Councils operations and the Member experience. This individual reflects The Conference Board values in their daily behavior helping to build an atmosphere of curiosity, excellence and engagement that matches the quality experience that our Members expect and deserve.


Key responsibilities include but are not limited to support for the following items:             

  • Supporting Council meeting logistics – including but not limited to working with vendors for transportation resources, managing reservations for meals and other activities, supplies.
  • Working with TCB's facilities resources, ensure proper equipment is shipped accurately and in time for meetings.
  • Formatting and/or developing meeting materials including but not limited to agendas, slides, signage.
  • Managing surveys and other Member facing data requests
  • Managing CRM accuracy and hygiene.
  • Managing internal survey requests including post meeting evaluations
  • Serving as the Virtual Audience Manager for meetings where participants are remote and in-person.
  • Serving as back-up to the Council Engagement team, adding support to large meetings where the volume of attendees warrants more help.
  • Supporting other needs of the Councils and Executive Programs team as needed


  • 2 years of experience supporting a business or office
  • Proficiency with the MS Office suite of products (Outlook, Teams, Word, Excel, PowerPoint)
  • CRM experience preferred
  • Demonstrated project administration skills
  • Service orientation
  • Highly organized and detail-oriented
  • Strong written and verbal communication skills
  • Strong time management skills, able to prioritize and balance competing demands
  • Keen eye toward operational efficiency
  • Passion for process improvement
  • University Degree preferred