Member Engagement Coordinator, Human Capital

New York, NY
260/Human Capital
01/06/2022
New York, NY
Depends on Experience 
Full Time

About The Conference Board

Founded in 1916, The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges. 

We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.

Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.


What it’s like to work here:

While it’s serious work to operate a global business think tank, it’s also fulfilling — and fun! Our people enjoy what they do and know their ideas matter. 

We encourage everyone to take personal ownership for outcomes: we collaborate, share a purpose and commit to each other and to our Members. It’s all about doing our very best - which means we succeed as our Members succeed - together we improve society.


The Conference Board invites all interested and qualified candidates to apply for employment opportunities. If you are an individual with a disability in need of assistance with our online application system and would like to request a reasonable accommodation,  please email Susan Fahey at Susan.Fahey@conference-board.org or call at 212-339-0323. Please indicate your full name, contact information and the specific accommodation needed.

Position Summary:

The Member Engagement Coordinator (MEC) position is an administrative, sales support, engagement, and  customer service position. The primary function of the MEC role is to support and partner with the Member Engagement Director (MED) and the Member Engagement Associates (MEAs) as they schedule Center Member meetings, prepare Center Member documentation and to track, engage and grow the Center Members' utilization of the entire portfolio of products within the Human Capital Center. In this role, the MEC is responsible for serving as the liaison with internal TCB teams (IT, legal, finance, sales enablement, marketing as well as internal Human Capital Center research and writing teams) so that the other members of the engagement team can remain customer focused.  This position is located in NYC at our Headquarters Office, currently operating in a flexible/ "Work From Home" but normally, the role is an in-office position. Relocation costs are not covered.

Responsibilities:

  • Serves as the liaison for the Member Engagement team with internal TCB teams (IT, legal, finance, sales enablement, marketing as well as internal Human Capital Center research and writing teams) project manage marketing campaigns, gather data for marketing materials for webcasts/podcasts, address IT issues, determine the status of renewal payments, and ensure up to date sales collateral.
  • Partners closely with the Program Manager for the HC Center for a full understanding of the scope, timing and content across all HC Center offerings to support Members.
  • Regularly updates, maintains, and manages multiple systems that track member activity and utilization (SmartSheets), updates Member contact lists, keeps engagement plan template decks for all HC Center offerings up to date.
  • Monitors the HC Center Community platform to communicate the key discussion threads to content creators and the Member Engagement Team.
  • Updates all engagement-related metrics "Evergreen" Dashboard in the MS Teams shared drive for the HC Center Leadership Team.
  • Creates PowerPoint slides with key data and analysis of activity and impact.
  • When asked, performs necessary follow-ups from e-mail requests (help with website access, downloads, conference registrations or material and other day-to-day needs.)
  • When asked, assist the MEAs in researching prospective executives at HC Center Member organizations so that they can schedule meetings.
  • Other duties as assigned.

Essential Skills:

  • Results-oriented team players with a customer service  mentality.
  • Ability to be self-motivated and proactive with minimal supervision.
  • Strong organizational skills with the ability to connect with business professionals at all levels.
  • Excellent communication skills (verbal and written), ability to multi-task and follow-up.
  • Proficient in Microsoft Office Suite: Outlook, Word, Excel, Publisher, PowerPoint and Teams.
  • Ability to quickly learn other software tools i.e. Smartsheets.

Education and Experience Requirements:

  • Bachelor's degree
  • Project management and administration skills
  • Strong time management and organizational skills –able to multi-task
  • Ability to collaborate within TCB and with member contacts
  • Customer service orientation