Accounts Receivable Specialist

New York, NY
911/US Enterprise Development
03-11-2019
New York, NY
50,000.00  Annual
Full Time

About The Conference Board

Founded in 1916, The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges. 

We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.

Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.

 

POSITION SUMMARY

               

The Accounts Receivable Specialist is an invoicing and collections specialist for Membership Packages. Responsibilities include working with multiple stakeholders to ensure 300+ membership renewal invoices are sent and collected timely and accurately. Also ensures accurate reporting and CRM updating. The incumbent works in conjunction with Accounting, Member Engagement Teams, and others.

 

REPORTING RELATIONSHIPS      

The position reports to the Associate Director, Member Engagement and is part of the US Member Development Team

 

PRINCIPAL DIRECT ACTIVITIES 

 

  • Manage invoicing and collections for U.S. Membership Package business– revenue of approximately $20M.
  • Provide excellent customer service to members regarding collection issues and resolve client discrepancies on invoices.
  • Initiate and manage Membership 60-day invoice process by checking with all key stakeholders (DME and AME teams) to ensure we are communicating with our customers in the most effective and efficient manner.
  • Generate approximately 300+ renewal invoices, check for accuracy and send on a regular basis.
  • Collections – weekly following up (via phone and email) to customers with invoices older than 30 days.
  • Handle replies and track responses in a timely manner
  • Enlist the efforts of the member engagement teams and senior management when necessary to accelerate the collection process and ensure memberships are cancelled in a timely manner.
  • Establish and maintain effective and cooperative working relationships with member engagement teams, communicating consistently on RQs and other customer issues.
  • Work closely with accounting to complete payment forms, handle purchase orders and other electronic transfers.
  • Create aging and payment reports to be used by management.
  • Work directly with customers’ procurement departments and accounts receivable to ensure payments are received in a timely manner.
  • Other duties as assigned.

 

DESIRED QUALIFICATIONS AND REQUIREMENTS            

 

College graduate with 2 years post graduate work experience; Coursework or experience in accounting, banking, AP or AR desired; Excellent written and verbal communication skills; Organized and detail oriented; Customer focused with excellent interpersonal skill; Proficiency in Microsoft Office and knowledge of database management; Self-motivated with the ability to work with minimal supervision.