Digital Operations Associate

New York, NY
New York, NY
Full Time

About The Conference Board

Founded in 1916, The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges. 

We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.

Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.

What it’s like to work here:

While it’s serious work to operate a global business think tank, it’s also fulfilling — and fun! Our people enjoy what they do and know their ideas matter. 

We encourage everyone to take personal ownership for outcomes: we collaborate, share a purpose and commit to each other and to our Members. It’s all about doing our very best - which means we succeed as our Members succeed - together we improve society.

The Conference Board invites all interested and qualified candidates to apply for employment opportunities. If you are an individual with a disability in need of assistance with our online application system and would like to request a reasonable accommodation,  please email Sarah Baylis at or call at 212-339-0347. Please indicate your full name, contact information and the specific accommodation needed.

Position Summary:

The Digital Operations Associate serves as core team member supporting all Virtual Conferences, digital production support at in-person meetings and conference event app support for in-person meetings. Working with the Senior Manager of Digital Operations & Digital Production Manager, this individual works on our digital platforms to ensure a high-quality attendee and speaker experience.


Virtual Conferences Support

  • Serve as Associate Producer and Producer for live virtual events in the On24 platform.
  • Work with the Conference Programming team to ensure content loaded to the platform & appropriately represented.
  • Conduct technical reviews with Speakers and Conference Program Directors.
  • Pre-record sessions for virtual conferences.
  • Continuously seeks to improve production processes and leverage technology to enhance customer and member experiences of virtual Conferences.
  • Perform other duties as needed.

Digital Production Support for In-Person Conferences:

  • Serve as onsite digital production manager of On24 platform and operate AI camera technology when recording and/or livestreaming a Conference.
  • Support digital production management for recording sponsored sessions and other requested session recordings at in person meetings.
  • Manage and troubleshoot remote speakers with hotel A/V and meeting planning teams.
  • Perform other duties as needed.

Conference App Support

  • Setup and support use of conference event app for all in-person conferences, using the Certain Touchpoint event app platform – including loading content, helping users, setting up various engagement tools and pulling user data.
  • Serve as on-site app help desk support for large scale in-person meetings.
  • Setup and support conference app lead capture functionality for sponsors of large scale in-person meetings.
  • Responsible for being a champion of our five core values: Relevance, Openness, Innovation, Integrity, and Collaboration


  • 2+ years events industry experience.
  • Strong Knowledge of virtual and in-person event production
  • Demonstrated experience with meeting technology platforms and hardware
  • Digital Event Strategist Certification a plus
  • Knowledge of On24 platform and Certain Touchpoint platform a plus
  • Excellent written and verbal communication skills.
  • Expert multitasking abilities, able to meet deadlines
  • A customer-oriented attitude
  • Cool under pressure, able to juggle and multi-task
  • A collaborative team member who avoids gossip and addresses problems diplomatically, constructively and with respect.
  • Bachelors' Degree or commensurate experience