Member Engagement Associate, ESF Center

New York, NY
985/US Global Economy Ctr Membership Revenue
07-24-2021
New York, NY
Depends on Experience  Annual
Full Time

About The Conference Board

Founded in 1916, The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges. 

We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.

Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.


What it’s like to work here:

While it’s serious work to operate a global business think tank, it’s also fulfilling — and fun! Our people enjoy what they do and know their ideas matter. 

We encourage everyone to take personal ownership for outcomes: we collaborate, share a purpose and commit to each other and to our Members. It’s all about doing our very best - which means we succeed as our Members succeed - together we improve society.


The Conference Board invites all interested and qualified candidates to apply for employment opportunities. If you are an individual with a disability in need of assistance with our online application system and would like to request a reasonable accommodation,  please email Alana Trimmier at Alana.Trimmier@conference-board.org or call at 212-339-0324. Please indicate your full name, contact information and the specific accommodation needed.

 

Position Summary:

The Conference Board's Economy, Strategy, and Finance (ESF) Center is searching for an entry-level Associate to join its team. This award-winning Center produces a range of widely watched economic indicators and growth forecasts, as well as in-depth global economic & strategic analysis. The Member Engagement Associate (MEA) role is a customer engagement and support position. The MEA reports and works closely with the Member Engagement Director (MED) to engage, retain and grow its membership base, and achieve the ESF Center's financial targets. This role will encompass a broad range of operational responsibilities but will also directly expose the successful candidate to the most senior-level engagements with corporate executives. This position is based in our NYC office (located in Midtown East), although work from home orders have been enforced during COVID-19. All full-time employees are eligible for our exceptional benefits program, which includes 403(b) contributions, health/dental/vision coverage, 2+ weeks of vacation and holidays.

Responsibilities:

  • Supports Member Engagement Director (MED) in managing and engaging all ESF Center Members.  Includes: outreach, renewals, follow-ups, forecasting and retention.
  • Identifies and conducts outreaches to prospective executives within the functional areas of ESF who can benefit from resources. Schedules and participates in onboarding meetings with executives to uncover key business issues and share Center resources that align to their business needs. Performs necessary post-meeting follow-ups with ESF Center members. 
  • Supports MED by executing and documenting steps of the customer engagement journey to maintain engagement momentum and build a deeper relationship with Center Executives (CE) in each member organization.
  • Regularly updates, maintains, and manages CRM and other systems that track member activity and utilization.
  • Updates membership engagement documents, utilization reports and other member requested collateral.  Prepares situation specific marketing materials, and collateral needed for member engagement/upsell activities.
  • Provides direct support for member contacts requiring help with website access, downloads, event registrations or other day-to-day needs.

Essential Skills:

  • Strong project administration and organizational skills.
  • Customer-centric, collaborative, and able to connect with business professionals at all levels.
  • Strong verbal and written communication skills.
  • Self-motivated and proactive with minimal supervision.
  • Proficient in Microsoft Office Suite.
  • Experience with CRM and other customer relationship management tools.

Education and Experience Requirements:

  • Bachelor's degree
  • Two years relevant experience
  • Project management and administration skills
  • Strong time management and organizational skills –able to multi-task
  • Ability to collaborate within TCB and with member contacts
  • Customer service oriented

Any internal employee must first contact Alana Trimmier, HR Assistant at alana.trimmier@conference-board.org.