Member Engagement Associate, Human Capital

New York, NY
260/Human Capital
New York, NY
Depends on Experience 
Full Time

About The Conference Board

Founded in 1916, The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges. 

We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.

Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.

What it’s like to work here:

While it’s serious work to operate a global business think tank, it’s also fulfilling — and fun! Our people enjoy what they do and know their ideas matter. 

We encourage everyone to take personal ownership for outcomes: we collaborate, share a purpose and commit to each other and to our Members. It’s all about doing our very best - which means we succeed as our Members succeed - together we improve society.

The Conference Board invites all interested and qualified candidates to apply for employment opportunities. If you are an individual with a disability in need of assistance with our online application system and would like to request a reasonable accommodation,  please email Susan Fahey at or call at 212-339-0323. Please indicate your full name, contact information and the specific accommodation needed.

Position Summary:

The Member Engagement Associate (MEA) position is an administrative, sales support, engagement, and customer service position. The primary function of the Member Engagement Associate role is to support and partner with the Member Engagement Director to schedule Center Member meetings, prepare Center Member documentation and to track, engage and grow the Center Members’ utilization of the entire portfolio of products within the Human Capital Center. The MEA also assists in efforts to achieve the Center’s financial targets. This position is located in NYC at our Headquarters Office, currently operating in a flexible/ “Work  From Home” but normally, the role is an in-office position. Relocation costs are not covered.


  • Supports Member Engagement Director (MED) in managing and engaging all HC Center Members. Includes: outreach, renewals, follow-ups, forecasting and retention.
  • Finds and researches prospective executives within the ten Institutes/ functional areas within HC Center Members to reach out to, schedule meetings and participate in conversations with these executives to share the Center’s resources including key insights from our research, webcasts, and other content.
  • Supports MED by developing, executing, and maintaining a member engagement cadence for each HC Center Member to increase awareness of the Center’s resources and build a deeper relationship with Center Executives (CE).
  • Performs necessary follow-ups for HC Center Members in a timely and accurate fashion after meetings and e-mail requests.
  • Regularly updates, maintains, and manages multiple systems that track member activity and utilization.
  • Updates all membership engagement documents. Prepares member Utilization Reports and other member requested collateral. Prepares situation specific marketing materials, presentations, and other collateral needed for member engagement/upsell activities.
  • Provides direct support for member contacts requiring help with website access, downloads, conference registrations or material and other day-to-day needs.
  • When requested, attends occasional meetings in place of the MED.
  • Other duties as assigned.

Essential Skills:

  • Strategic, analytical thinkers and results-oriented team players with a customer service mentality.
  • Ability to be self-motivated and proactive with minimal supervision.
  • Strong organizational skills with the ability to connect with business professionals at all levels.
  • Excellent communication skills (verbal and written), ability to multi-task and follow-up.
  • Proficient in Microsoft Office Suite: Outlook, Word, Excel, Publisher, PowerPoint and Teams.
  • Ability to quickly learn other software tools i.e. Smartsheets.

Education and Experience Requirements:

  • Bachelor’s degree
  • Two years of relevant experience highly desirable
  • Project management and administration skills
  • Strong time management and organizational skills –able to multi-task
  • Ability to collaborate within TCB and with member contacts
  • Customer service orientation