Senior Member Engagement Associate, ESG Center

New York, NY
12/20/2023
New York, NY
63,000.00 
55,000.00 
Full Time

About The Conference Board

Founded in 1916, The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges. 

We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.

Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.

What it’s like to work here:

While it’s serious work to operate a global business think tank, it’s also fulfilling — and fun! Our people enjoy what they do and know their ideas matter. 

We encourage everyone to take personal ownership for outcomes: we collaborate, share a purpose and commit to each other and to our Members. It’s all about doing our very best - which means we succeed as our Members succeed - together we improve society.

The Conference Board invites all interested and qualified candidates to apply for employment opportunities. If you are an individual with a disability in need of assistance with our online application system and would like to request a reasonable accommodation,  please email Sarah Baylis at Sarah.Baylis@conference-board.org or call at 212-339-0347. Please indicate your full name, contact information and the specific accommodation needed.

Position Summary:

The Senior Member Engagement Associate works for the Member Engagement Director to help the ESG Center increase its Members' awareness and engagement of ESG Center offerings; to help retain and attract ESG Center Members, and thereby achieve the Center's financial targets; to track member engagement; to respond to Member requests; and to work with Members to identify key themes to help shape the Center's publication and programming agenda.

Responsibilities:

  • Schedules, participates in, and provides support for new ("onboarding") and ongoing engagement conversations with key executives at ESG Center member companies, including arranging briefing materials.
    • Based on discussions with Members and Members' participation in TCB offerings, develops and helps execute member-specific plans to increase awareness and utilization of TCB offerings.
  • Regularly updates, maintains, and manages CRM and other systems that track member activity and utilization, such as Excel engagement database, Center contact list.
  • Identifies and conducts outreach campaigns to professionals at Member organizations to make them aware of and help them take advantage ESG Center offerings
  • Supports Member Engagement Director in responding to Member requests for information on programing and publications, account access and event attendance.
  • Collaborate with Member Engagement Director to update/create membership engagement presentation decks, Expert Briefing decks, Center marketing collateral, internal briefing decks.
  • Supports the Member Engagement Director in managing ESG Center membership renewals including finance forecasting, save strategies and analyzing utilization metrics for retention, including creating of utilization and engagement materials.
  • Collaborates with Member Development and Enterprise Engagement teams, as well as the Member Engagement Director, to transition new members and develop a first-year engagement strategy and with any Member "save" efforts.
  • Works with Member Engagement Director, ESG Center programming team, Executive Director, other Center and enterprise teams to identify and provide thought leadership opportunities for ESG Center Members (e.g., participation in roundtables, working groups; webcasts, podcasts).
  • Works with Member Engagement Director, ESG Center programming team, Executive Director, other Center and enterprise teams to identify and provide thought leadership opportunities for ESG Center Members (e.g., participation in roundtables, working groups; webcasts, podcasts).
  • Other duties as assigned.

Qualifications:

  • Bachelor's degree
  • Two years relevant experience
  • Project management and administration skills
  • Strong time management and organizational skills –able to multi-task
  • Ability to collaborate within TCB and with member contacts
  • Customer service oriented
  • Prospective candidates are strategic, analytical thinkers and results-oriented team players with a customer service mentality. 
  • Strong project administration and organizational skills.
  • Customer-centric, collaborative, and able to connect with business professionals at all levels.
  • Strong verbal and written communication skills.
  • Self-motivated and proactive with minimal supervision.
  • Proficient in Microsoft Office Suite.
  • Experience with CRM and other customer relationship management tools.

 

What We Offer

The Conference Board is proud to embrace best practices in employee wellbeing. We offer a competitive total compensation package. As part of our benefits package, we offer flexibility with remote working capabilities, employer-sponsored learning and development, advancement opportunities, on-site health initiatives, a communal and collaborative working environment, and a strong sense of comradery with sports teams, clubs, volunteer opportunities, and employee events.

The Conference Board does not discriminate. We are an equal opportunity employer/M/F/Vet/Disabled.