Position Summary:
Reporting to the Manager, Accounts Receivable, this position requires work in coordination with the Member Engagement Teams, New Sales Team, members of the Finance team as well as others across the organization. Responsibilities include: Managing the financial records for over 1,000+ new council members and 500+ existing corporate members, including the invoicing and collecting of membership fees as well as reconciling the CRM system (TCB internal database, SUGAR) to monthly reports and the Solomon Accounts Receivable System Module; assisting with monthly close; as well as entering invoices into Concur.
Responsibilities:
- Manage invoicing and collections for U.S. Membership business– revenue of approximately $20M.
- Provide excellent customer service to members regarding collection issues and resolve client discrepancies on invoices.
- Manage Membership 90-day invoice process by checking with all key stakeholders (MED and MEA teams) to ensure we are communicating with our customers in the most effective and efficient manner.
- Generate approximately 500+ renewal invoices, approximately 1,000+ new sale invoices, check for accuracy and send on a regular basis.
- Collections – weekly following up to customers with invoices older than 30 days.
- Handle replies and track responses in a timely manner
- Enlist the efforts of the member engagement teams and senior management when necessary to accelerate the collection process and ensure memberships are cancelled in a timely manner.
- Establish and maintain effective and cooperative working relationships with member engagement teams, communicating consistently on Requests to Quits (RQs) and other customer issues.
- Work directly with customers' procurement departments and accounts receivable to ensure payments are received in a timely manner.
- Prepares corporate membership and new sale payment reports, aging reports, to be used by management.
- The management of various global vendor platforms and works with TCB customers to maintain vendor registration portals in order to submit electronic invoices for TCB to receive approximately over $1 million in payments.
- Submits different vendor registration forms globally to establish and accept future payments via electronic funds transfer (EFT) and/or credit card payments exclusively.
- Processes credit card charges and purchase orders received from TCB global accounts as needed.
- Maintains charitable contributions records for TCB customers by completing various forms upon request to assist in their internal reporting requirements as needed.
- Maintains membership agreements.
- Assist with the monthly close as needed.
- Provide backup/support for other team members within the AR department.
- Other duties as assigned
Qualifications:
- Bachelor's degree, preferable in an accounting/finance related area.
- Minimum of 3-5 years of related business experience in accounts receivable.
- Excellent verbal and written communication skills.
- Organized and detail oriented
- Customer focused with excellent interpersonal skills.
- Strong computer skills, particularly in Excel and Microsoft Outlook
- Thorough knowledge of data management tools including customer relationship databases, and the use of information available in databases and on the internet.
- Self-motivated with the ability to work with minimal supervision.