Digital Operations Associate

New York, NY
New York, NY
Full Time

About The Conference Board

Founded in 1916, The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges. 

We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.

Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.

What it’s like to work here:

While it’s serious work to operate a global business think tank, it’s also fulfilling — and fun! Our people enjoy what they do and know their ideas matter. 

We encourage everyone to take personal ownership for outcomes: we collaborate, share a purpose and commit to each other and to our Members. It’s all about doing our very best - which means we succeed as our Members succeed - together we improve society.

The Conference Board invites all interested and qualified candidates to apply for employment opportunities. If you are an individual with a disability in need of assistance with our online application system and would like to request a reasonable accommodation,  please email Sarah Baylis at or call at 212-339-0347. Please indicate your full name, contact information and the specific accommodation needed.

Position Summary:

The Digital Operations Associate serves as a core team member supporting and building our conference Event app for in- person meetings, digital production support at in-person meetings, and support for our virtual conferences. Working closely with the Associate Director of Digital Experience and Transformation & Digital Production Manager, this individual works on our digital platforms and supports our digital experiences at live events to ensure a high-quality attendee and speaker experience.


Conference App Support

  • Build and support the use of our conference Event app for all in-person conferences, using the Certain Touchpoint Event app platform – including loading content, setting up various engagement tools, executing on app strategy designed for each event, working with marketing team on launching app to Attendees   
  • Serve as on-site app help desk support for all in-person meetings; support engagement activities during live event conducted through the app
  • Setup sponsor profiles and sponsor lead capture functionality for large scale in-person meetings
  • Track app key performance indicators and share reports with key stakeholders
  • Calculate winners of badge game or other app interaction incentives
  • Continuously seek to improve app processes and ways to leverage the app to enhance member and attendee experiences
  • Perform other duties as needed

Virtual Conferences Support

  • Serve as Associate Producer and Producer for live virtual events in the On24 platform
  • Work with the Conference Programming team to ensure correct content and format loaded to the platform is appropriately represented
  • Conduct technical reviews with Speakers and Conference Program Directors
  • Continuously seeks to improve production processes and leverage technology to enhance customer and Member experiences of virtual Conferences

Digital Production Support for In-Person Conferences

  • Serve as onsite digital production support - including recording through the On24 virtual platform, operating AI camera technology for recordings and/or livestreaming
  • Support digital production management for recording sponsored sessions and other requested session recordings at in person meetings
  • Perform other duties as needed


  • 2-3 years working experience; 2 + years events industry experience a plus
  • Strong knowledge of virtual and in-person event production
  • Demonstrated experience with meeting technology platforms and hardware
  • Digital Event Strategist Certification a plus
  • Knowledge of On24 platform and Certain Touchpoint platform a plus
  • Excellent written and verbal communication skills
  • Expert multitasking abilities, able to meet deadlines
  • A customer-oriented attitude
  • Cool under pressure, able to juggle and multi-task
  • A collaborative team member who addresses problems diplomatically, constructively and with respect.
  • Bachelors’ Degree or commensurate experience