Position Summary:
The Digital Operations Associate serves as a core team member supporting and building our conference Event app for in- person meetings, digital production support at in-person meetings, and support for our virtual conferences. Working closely with the Associate Director of Digital Experience and Transformation & Digital Production Manager, this individual works on our digital platforms and supports our digital experiences at live events to ensure a high-quality attendee and speaker experience.
Responsibilities:
Conference App Support
- Build and support the use of our conference Event app for all in-person conferences, using the Certain Touchpoint Event app platform – including loading content, setting up various engagement tools, executing on app strategy designed for each event, working with marketing team on launching app to Attendees
- Serve as on-site app help desk support for all in-person meetings; support engagement activities during live event conducted through the app
- Setup sponsor profiles and sponsor lead capture functionality for large scale in-person meetings
- Track app key performance indicators and share reports with key stakeholders
- Calculate winners of badge game or other app interaction incentives
- Continuously seek to improve app processes and ways to leverage the app to enhance member and attendee experiences
- Perform other duties as needed
Virtual Conferences Support
- Serve as Associate Producer and Producer for live virtual events in the On24 platform
- Work with the Conference Programming team to ensure correct content and format loaded to the platform is appropriately represented
- Conduct technical reviews with Speakers and Conference Program Directors
- Continuously seeks to improve production processes and leverage technology to enhance customer and Member experiences of virtual Conferences
Digital Production Support for In-Person Conferences
- Serve as onsite digital production support - including recording through the On24 virtual platform, operating AI camera technology for recordings and/or livestreaming
- Support digital production management for recording sponsored sessions and other requested session recordings at in person meetings
- Perform other duties as needed
Qualifications:
- 2-3 years working experience; 2 + years events industry experience a plus
- Strong knowledge of virtual and in-person event production
- Demonstrated experience with meeting technology platforms and hardware
- Digital Event Strategist Certification a plus
- Knowledge of On24 platform and Certain Touchpoint platform a plus
- Excellent written and verbal communication skills
- Expert multitasking abilities, able to meet deadlines
- A customer-oriented attitude
- Cool under pressure, able to juggle and multi-task
- A collaborative team member who addresses problems diplomatically, constructively and with respect.
- Bachelors’ Degree or commensurate experience