Position Summary:

The Council Relations Manager is an integral member of the US Council Engagement team, responsible for managing the planning, quality, and execution of Council meetings for a portfolio of 8-10 Councils with a value of $1 million in membership fees, and ensuring a flawless and high impact experience for all Members. 

Responsibilities:

Council Meeting Management:

1. Plan and prepare, partnering cross-functionally as necessary, to ensure precise logistics for Council meetings, resulting in a high-quality Member experience.
2. Responsible for managing the entire Council meeting experience - Facility setup and scope, vendor coordination (or sourcing and replacement of vendors, where necessary) for food, beverages, accommodations, transportation, AV/tech support, materials, and hospitality/entertainment. Various meeting formats include meetings at: TCB offices; Members’ facilities; hotels or other public venue; held virtually, using remote technology; hybrid meetings (virtual/in-person).
3. Collaborate with Senior Manager, Logistics/Operations to secure hotel accommodations (and meeting space when needed), restaurants and/or group activity and ground transportation.  
4. Ensure meeting materials meet TCB high standards and guidelines, and are provided to all Members per the appropriate timeline and channel (12/8/4, Communities).
5. Communicate Member problems as they arise with CRE and Program Director, and proactively manage resolution of all issues.
6. Track attendance and Member feedback.
7. Manage cost forecasts and execute each meeting within budget.
8. Attend NY based Council meetings on-site as needed – attend remote meetings ad hoc, as needed.
9. Continuously seek opportunities to improve our process and enhance the Member experience.

Member Retention Support:

1. Track engagement and retention metrics in the CRM (Sugar) to ensure accurate information related to Members that are: at risk, new, replacement, Center affiliates, previous Members.
2. Proactively identify at-risk Members and work with Program Director and CRE to execute a retention or replacement plan.
3. Report Member engagement, attendance, and retention data using TCB systems.

Assist Council Relations Executive and Program Directors to Deliver Member Engagement Deliverables:

1. Assist in proactive efforts to ensure each member fully participates in their Council, leveraging the value of each Council seat. 
2. Help develop a plan for how TCB will connect content and other resources to address Members’ business needs.
3. Provide assistance to ensure all written communication to Members (meeting agendas, etc.) is well written, high quality and engaging.
4. Provide member feedback on a timely basis to facilitate analysis of Member feedback from Council meetings so that the CRE and Program Director can continuously improve the Member experience.
5. Assist the CRE and Program Director to ensure Council discussion highlights are captured and shared with Members as insights. Program Directors will write highlights.

Qualifications:

• Bachelor’s degree required.
• Minimum of 2-3 years’ work experience, preferably in a customer facing role.
• Strong time management skills and able to manage multiple, competing priorities in a dynamic environment.
• Strong oral and written communication skills.
• Outstanding organizational skills and attention to detail.
• Hospitality or event management experience is a plus.
• Strong team orientation.
• Naturally curious and a quick, agile learner.
• Sociable and service oriented.
• Ability to handle adverse and unexpected situations in a composed and professional manner.
• Ability to adapt to and initiate change in a fast paced & agile environment.
• Working knowledge of MS Office products.